Other Project Services
MYSTERY GUEST/SHOPPER
The Mystery Guest/Shopper Program is an extremely useful tool that is widely used around the world, especially in the restaurant, hotel, retail, and other beauty service industries. It helps in managing and monitoring customer service quality more effectively, significantly contributing to maintaining the company’s image in the public eye.
SERVICE CULTURE HANDBOOK/BLUEPRINT
A service culture is a set of values, beliefs, attitudes, and behaviors of an organization, which are reflected in the way individuals within the organization interact with customers and with each other. It is an approach that puts customers first, where everyone in the organization shares the common goal of providing the best possible experience for customers.
PRE-OPENING/RE-BRANDING TRAINING
A successful launch or rebranding requires a team aligned with your vision and ready to deliver exceptional customer experiences. Our pre-opening and rebranding training equips your staff with the essential skills and mindset for a powerful first impression and lasting loyalty. We’ll empower your team to confidently represent your brand and contribute to a seamless, thriving future of your new business.
ORIENTATION DESIGN & TRAINING
Orientation training is crucial for new hires. It reduces anxiety, sets clear expectations, and provides essential information about company policies and procedures. It also facilitates team integration, boosts confidence and productivity, and increases job satisfaction and retention. For organizations, it improves performance, reduces turnover, enhances engagement, and promotes a positive company culture. A well-structured orientation is a valuable investment for a successful employment relationship.
Our service is to create and/or standardize your orientation materials and conduct the orientation training. We also offer the follow up of immersion of new employees to make sure they are aligned with the corporate culture.
THRIVE@WORK
“Thrive@Work” is a concept and often the name of a comprehensive program aimed at creating a supportive work environment where employees not only get their jobs done but also truly flourish, feeling happy, healthy, and engaged.
It goes beyond the usual benefits like health insurance and paid time off, focusing on the following elements:
1.Mental Well-being: Reducing stress, building resilience, and providing access to mental health support resources.
2.Physical Health: Encouraging healthy habits, exercise, good nutrition, and proper ergonomics.
3.Financial Wellness: Providing tools and resources to help employees manage their personal finances effectively.
4.Work-Life Balance: Supporting employees in balancing their work and personal lives, minimizing burnout.
5.Social Connection and Community: Creating opportunities for employees to build relationships, feel a sense of belonging, and participate in social activities.
6.Purpose and Meaning: Helping employees find meaning in their work, connecting their work to the company’s values, and contributing to something bigger than themselves.
In short, “Thrive@Work” is not just about helping employees work efficiently but also about helping them live a fulfilling and happy life.
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Please contact us for more details in the process and proposal, which vary from client to client.